As a company dedicated to customer experience, we do our best to resolve your complaints as soon as possible, and ensure that you feel important, and satisfied, by our solutions.
How Do You Make A Complaint?
If you do want to make a complaint, then please get in touch with us through the following:
020 3137 5704 within working hours of 9:30am - 5:30pm Monday to Friday (However, we are closed on weekends and on all UK bank holidays)
You can always write to us at: Suite 2, The Harley Building, 77 New Cavendish St, London, W1W 6XB.
Help us help you. To ensure that we deal with your complaint as quick and efficient as possible, please provide the following information with your complaint:
• Your full name
• Your primary address and main contact number that you used on your application (if applicable)
• The full details of your complaint
We work tirelessly to provide customer satisfaction, and we aim to find solutions to your complaints within four weeks starting from the date of receiving your complaint. Our hard-working customer service team will acknowledge your complaint within five working days, and you will be notified of this via phone or email.
If we are unable to offer you a solution, we will be in touch as soon as possible to let you know.
The Financial Ombudsman Service
If you are dissatisfied with our response to your complaint, then we apologise. However, you then have a right to report a claim to the Financial Ombudsman Service. However, just note that for your claim to be processed, you would have had to contact them within six months of our final correspondence to your complaint.
You can contact them through the following:
0800 023 4567
Write to them at: The Financial Ombudsman Service, Exchange Service, London, E14 9SR.