iThink Finance
This Privacy Policy (the "Policy") has been prepared by Quiddi Hub Limited (the "Company") to meet the requirements of the UK's Data Protection Act 1998 and the General Data Protection Regulation (GDPR) and it only relates to the collection, protection, disclosure and use of personal data belonging to living individuals. The Policy is applicable to all websites owned and operated by the Company, including ithinkfinance.com and does not relate to data which emanates from companies or other entities, although the general principles regarding our collection and use of data is broadly the same irrespective of whoever is the user of our website, or our customers.
This Policy (together with our Website Terms and Conditions of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data.
We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.
Quiddi Hub Limited is an Appointed Representative of QV Holdco Limited, and is entered on the Financial Services Register under reference number: WWWWWWW. QV Holdco Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: YYYYYY. Quiddi Hub Limited is registered in England and Wales, Company number: ZZZZZZZZ. Registered office: 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom and Licensed by the Information Commissioners Office, Registration Number: XXXXXXXX. For the purposes of the General Data Protection Regulation (GDPR), we are the data controller of the personal data you submit via our websites.
We are committed to protecting your privacy and the security of the personal data we hold and process on your behalf. This Privacy Policy explains how we collect information, what we use the information for, our legal basis for doing so, and what controls you have. We reserve the right to change this privacy policy from time to time by changing it on the Website. This privacy policy was last updated on 15th January 2018.
1.1. We may collect and process the following personal information about you:
1.1.1. General personal details, which may include:
Your name
Your contact details (email address and your telephone number)
Date of Birth
Marital Status
Number of Dependants
Residential Address
Residential Status
Employment Details
Outgoings
1.1.2. Communications you send to us (by telephone, email or otherwise), for example, to report a problem or to submit queries, concerns or comments regarding the Website, our service, or general comments
1.1.3. Surveys that we use for research purposes, which we have asked you to complete, although you do not have to respond to them
Information we collect about you
1.2. With regard to each of your visits to the Website we may automatically collect the following information:
1.2.1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system;
1.2.2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
1.3. We may receive information about you if you use any of the other websites we operate or the other services we provide.
1.4. The information detailed above will not constitute personal data.
Providing our services to you
2.1. We need to process certain personal information in order to provide our services to you, including the following:
2.1.1. To enable us to process and submit your Application Form to lenders and/or third party marketing partners (the "Advertising Partners");
2.1.2. To enable us to contact you regarding your application or any inquiries
2.1.3. To help us find you the most appropriate product(s)
2.1.4. To ensure that content from our Sites is presented in the most effective manner for you and for your computer
2.1.5. To detect, prevent and investigate potential or actual fraud and related activities
2.1.6. To notify you about changes to our products and services
2.1.7. To validate, suppress or enhance data
Contacting you about our services
2.2. If you have given us your contact information, we may use these details to get in touch with you about the services we offer such as by following up on an incomplete registration process or to email you details of offers you may be interested in.
2.3. You may opt out of this at any time by telling us, or if we have contacted you via email, you will be given an option to opt out by clicking the relevant email link.
Improving our services
2.4. We may use your personal data to analyse how you are using our service and to gain insights into how we can improve our products and services.
Customer Support and account administration
2.5. We may use your personal data to provide you with customer support or to investigate complaints or concerns about your account.
Related products and services
2.6. We may use your personal data to provide you with information on related products and services that you may be interested in.
2.7. We will not transfer any of your personal data to third parties for this purpose unless you give us your explicit consent.
3.1. In order to deliver our services, your personal data may be transferred to the following third parties:
Companies within the QV Holdco Limited, including
Quiddi Hub Limited
Dojono Limited
Loan Providers
AvantCredit
Buddy Loans
Western Circle Limited
Credit Brokers
Choose Wisely
Leadtree
Nouveau Finance
William Ellis Sinclair
MindFlow Marketing Ltd
ESL Consultancy Services Ltd
3.2. We may need to share your information for legitimate interests with the following third parties, operating as data controllers or data processors:
Marketing Town Limited
HubSpot
Debt collection agencies
Debt purchase companies
Credit Referencing Agencies
Credit providers
Data aggregation companies
Data bureaux
Identity and Verification service providers
Tracing companies
Government agencies
Experian
Equifax
Call Credit
3.3. We may also share your personal data with advertising networks and socia media companies such as Facebook and Google in order to present you with relevant advertisements. We may create ‘audiences’ of users that fit within a certain demographic in order to target our marketing. You can visit the Facebook GDPR Portal which explains these services in detail.
3.4. Our Sites may, from time to time, contain links to and from the websites of our advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
3.5. We will store and process your information on our computers and in any other way we consider appropriate. By "your information" we mean personal and financial information we (a) obtain from you or from third parties, such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisations when you apply for a loan.
3.6. We will use your information to provide our services, for research, assessment and analysis and to develop and improve our services to you and other customers and protect our interests.
3.7. Calls between us may be recorded and/or monitored.
3.8. If you were introduced to us by a third party, we will give them your contact details and sufficient information about you for their accounting and administration purposes.
3.9. We may give information about you and how you manage your account to the following:
3.9.1 People who provide a service to us or are acting as our agents on the understanding that they will keep the information confidential. If they are located in another country we will make sure that they agree to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us;
3.9.2. Anyone to whom we transfer or may transfer our rights and duties under this agreement;
3.9.3. We may also give out information about you if we have a duty to do so or if the law allows us to do so.
3.10. Otherwise we will keep information about you confidential.
4.1. Under Article 6 of the EU General Data Protection Regulation (GDPR) we are required to tell you about the legal basis under which we collect and process your data.
4.2. We will only collect and process your personal data in accordance with one of the below lawful bases:
** Performance of a contract: This is where the processing is necessary for a contract we have with you, or you have asked us to take specific steps before entering into a contract, such as providing you with a quote. This lawful basis covers the following purposes:
** Our legitimate interests: This is where we collect and process data in accordance with our “legitimate interests”. Our legitimate interests include:
Improving our service
Providing you with marketing information about our services
Providing you with customer support and administering your account
Providing you with information about related products and services offered by the Quiddi Hub Limited Group
Providing you with information about related products and services offered by our commercial partners
** Consent: You may be given the option to explicitly consent to share your data with selected third parties for marketing purposes or to sign up for related products and services. This will be via a separate notice via the website. We will never assume that we have your consent unless you have explicitly opted in, and you can withdraw your consent at any time by contacting us.
** Compliance with our legal obligations: We may be required to process or share your personal data in compliance with a legal obligation, such as in response to a request by law enforcement or when investigating a civil claim.
5.1. All information you provide to us is, as far as reasonably practicable, stored on our secure servers. Any financial information, such as credit/debit card numbers will be encrypted using SSL and 3-D Secure technology. We ask you not to permit anyone to use your name.
5.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
5.3. It may also be necessary to transfer your personal information outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein), where any of Our Partners are either based outside the EEA, or where they use data processors based outside the EEA. Where this is the case, we have in place data-transfer agreements, which incorporate certain standard model protection clauses. We will take all necessary steps in order to ensure that the correct security measures are taken, and that your personal data is treated securely and in accordance with this Privacy Policy.
This website uses cookies. View our Cookie Policy for a full list of the cookies that we use and third party cookies.
6.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
6.2. A "cookie" is a small electronic file that collects information when someone visits a website. A cookie can identify the pages that are being viewed, and this can assist us to select the pages that the viewer sees. Some cookies only exist whilst viewers are online, but "persistent" cookies -- which are not session-based -- remain on the viewer's computer, so that he or she can be recognised as a previous visitor when he or she next visits our website. This allows us to collect information about a viewer's browsing habits whilst on our Sites, and this can be useful in assisting us to monitor and improve our services.
6.3. The Company may release browsing data and information gathered using cookies in the aggregate, such as publishing a report on trends in the usage of the Sites. The report will only contain statistical data and will not identify any individual.
6.4. We do not store sensitive information such as account numbers or passwords in "persistent" cookies, and cookies in themselves, do not contain enough information to identify you. You will only acquire a personal identity in relation to your browsing habits after you have formally provided us with your personal data for the purposes outlined at 2 above.
6.5. In addition to using cookies, we might also use web tools to collect information about your browsing activities whilst on our Sites. In this respect the information that is provided is similar to the information supplied by cookies, and we use it for the same purposes.
6.6. Any information that we acquire about you using cookies or web tools is subject to the same restrictions and conditions as any other information we collect about you.
6.7. Some of our advertisers may also use cookies or web tools that are set by other people such as advertising agencies, or the businesses to which the advertisements in question relate. We do not have access to any information that might be collected in this way, and, if you are concerned, you should contact the advertiser for more information.
6.8. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Sites.
6.9. The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 requires that cookies can only be placed on a computer where the user has given their express consent. You can choose to accept or decline cookies when you first access our Sites. We require you to indicate your choice via an automated "pop-up" box, which explains the cookies we use and what we use them for. If you decline to accept our use of cookies or set your web browser to decline their use, you will have only limited functionality in the use of our Sites.
The right to be informed You have the right to be informed over what personal data we hold and how we are using it. This information is contained within this privacy notice.
The right of access You have the right to request a copy of the personal data we hold under the GDPR by making a “subject access request” to us in writing. We will comply with all valid subject access requests within 30 days, unless the request is particularly complex; in this case we will contact you within 30 days with further information. You will not be charged for making a subject access request unless we reasonably deem this to be a manifestly unfounded or excessive request, in which instance you will be charged a reasonable fee based on the administrative costs of providing the information.
The right to rectification If some of the personal data we hold is inaccurate or incomplete, you can request that we rectify our records by writing to us. We will comply with all requests within 30 days unless the request is particularly complex; in this case we will contact you within 30 days with further information.
The right to erasure If you have consented to particular uses of your personal data, you have the right to withdraw this consent at any time.
The right to restrict processing You have the right to restrict the processing of your personal data in certain circumstances, such as when you object to us using your data in accordance with our legitimate interests or when you contest the accuracy of the data we hold on you.
The right to data portability You have the right to “portability” of your personal data that we have collected with your consent or in performance of a contract that is used in automated decision-making. This means that you can request copies of all the personal data we hold for this purpose in a structured, commonly used, and machine readable form, and we will supply this to you free of charge on request. We will respond to these requests within one month, unless the request is particularly complex, in which case we will inform you of how long it will take as soon as possible.
The right to object You have the right to object to the processing of your personal data in certain circumstances.
Rights in relation to automated decision making and profiling You have a right to object to automated decision making, to express your point of view, ask for human intervention, and to be provided with an explanation of the decision with your option to challenge it. The right is not absolute and is not applicable for the entering into a consumer credit agreement.
The right to lodge a complaint with a supervisory authority You have the right to lodge a complaint with us directly and/or with a supervisory authority. In the UK the relevant authority is the Information Commissioner's Office (ICO). You can find their contact details here: https://ico.org.uk/global/contact-us/
The right to withdraw consent Where we are using your personal data in accordance with our legitimate interests, you can object to further use of your data. This objection should be based on grounds relating to your particular situation. If you object, we will stop using your personal data in this way immediately, unless there are compelling legitimate grounds for processing your personal data which override your interests, rights and freedoms (such as requests by law enforcement) or we need to process your data for the establishment, exercise or defence of legal claims. You may always object to further use of your data for direct marketing purposes by clicking the “unsubscribe” button within marketing emails or by contacting us by writing to us at info@ithinkfinance.com
You can exercise any of your rights by contacting us via the details at the bottom of this page. Please note that we may need to verify your identity before complying with any of the above requests.
8.1. When you submit an Application Form you confirm that all the information you have given is true and complete. When you submit an Application Form you authorise our Advertising Partners to check the following records about you and others:
8.1.1. our own;
8.1.2. those at credit reference agencies (CRAs); and
8.1.3. those at fraud prevention agencies (FPAs).
8.1.4. Please contact us at info@ithinkfinance.com, or write to us at Quiddi Hub Limited, 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom if you want to receive details of the relevant credit reference or fraud prevention agencies.
8.2. Our Advertising Partners will make checks such as are deemed necessary to assess your application for credit.
8.3. If you tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
8.4. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
8.5. Law enforcement agencies may access and use this information.
8.6. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
8.6.1. checking details on applications for credit and credit related or other facilities;
8.6.2. managing credit and credit related accounts or facilities;
8.6.3. recovering debt;
8.6.4. checking details on proposals and claims for all types of insurance; or
8.6.5. checking details of job applicants and employees.
8.7. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
8.8. Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
9.1. We will only keep your personal data for as long as is necessary. This means that we will retain your personal data for as long as we have an active contract or business relationship with you, and after this, we will only keep your data for as long as is necessary for the purposes which it is stored.
10.1. If you feel that we have not been complying with our obligations on data protection law or you wish to assert one of your rights, please contact us without delay using the contact details provided below.
10.2. Should you be dissatisfied with our response or wish to complain to the relevant supervisory authority, you can do so by contacting the Information Commissioner’s Office (ICO). Contact details for the ICO can be found here.
9.1. If you have any concerns, questions or requests regarding this Policy, then please send an email to: [email protected]. Alternatively you can write to us at the following address: Quiddi Hub Limited, 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom.
1.1. This page (together with the documents referred to on it) represents the Terms and Conditions of Use ("Terms of Use") on which you may make use of our website ithinkfinance.com (the "Sites") which is owned, operated, licensed, and controlled by Quiddi Hub Ltd, Registered in England and Wales (Company number: ZZZZZZZZ), Registered Office: 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom, authorised and regulated by the Financial Conduct Authority under the Financial Registration Number: WWWWWWW and Licensed by the Information Commissioners Office under Registration number: XXXXXXXX) (referred to herein as the "Company", "we", "us" and "our"). The term "You" refers to the users and viewers of our Sites.
1.2. Please read these Terms of Use carefully before using our Sites.
1.3. By using our Sites, you indicate that you accept these Terms of Use and that you agree to be bound by them. If you do not agree to these Terms of Use, please do not use our Sites.
2.1. The Company is registered in England and Wales with company number ZZZZZZZZ and its registered office is at 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom.
2.2. The Company is a service business carrying out the business of credit brokerage in the United Kingdom. The Company does not make loans or credit decisions.
2.3. We are regulated by the Financial Conduct Authority and entered on the Financial Services Register under number: WWWWWWW.
2.4. We are registered with the Information Commissioner's Office in compliance with the Data Protection Act of 1998 and the Data Protecion act of 2018. Our registration number is XXXXXXXX.
3.1. The Company's services include, but are not limited to, advertising other companies' credit offerings and effecting introductions between potential borrowers and lenders or other credit brokers in respect of secured and unsecured loans (the "Services"). In order to request a consumer credit loan from a selection of lenders, the Company invites you to complete an Application Form and transmits this completed Application Form to lenders and/or third parties (the "Advertising Partners").
3.2. The Company does not guarantee that completing an Application Form will result in you receiving a loan offer. Your request is not an application for credit from a specific lender or lenders but an expression of your interest in such products. Individual lenders may require you to complete their own application process and are solely responsible for deciding whether and on what terms to lend to you. Any examples of loan terms on our website are for illustrative purposes only.
3.3. The Company does not charge you any fees for the provision of the Services. If we provide services other than the Services we shall be entitled to charge a fee for those services. The Company will generally receive a brokerage fee from its Advertising Partners for the provision of the Services.
3.4. The Company is not a party to any contract made between you and the Advertising Partners for loans. All rights and obligations under the terms of the contract for a loan are solely between you and the relevant lender.
4.1. By completing the Application Form you authorise the Company to transmit your Application Form to our Advertising Partners.
4.2. By submitting an Application Form you authorise our Advertising Partners to take all such steps as are deemed necessary to independently verify any and all information contained in your Application Form and check your credit worthiness. You understand that these checks may include contacting Credit Reference Agencies (CRAs), fraud and money laundering preventing agencies and the electoral register as well as providing them with information about you.
4.3. By submitting the Application Form you acknowledge that we will acquire and transfer your personal data to our Advertising Partners for the provision of the Services and you consent to our acquisition, control and processing/transfer of your personal data in accordance with the terms of our Privacy Policy (see also section 8 below 'Privacy').
4.4. We do not act on behalf of the Advertising Partners or represent them.
5.1. Access to our Sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Sites without notice (see below). We will not be liable if for any reason our Sites is unavailable at any time or for any period.
5.2. From time to time, we may restrict access to some parts of our Sites, or the entirety of our Sites, to users who have registered with us.
5.3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.
5.4. You are responsible for making all arrangements necessary for you to have access to our Sites. You are also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these terms, and that they comply with them.
6.1. Our Sites, the content, any materials downloaded, and all intellectual property pertaining to or contained on our Sites (including but not limited to copyrights, patents, database rights, graphics, designs, text, logos, trade dress, trademarks and service marks, (collectively "the Content") are owned by the Company or other third parties and all rights, title and interest therein shall remain the property of the Company and/or such third parties. All Content is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
6.2. Logos, trademarks, images, etc. are the property of the Company unless otherwise noted and may not be copied, used, linked, disseminated, etc. without the Company's prior express written approval. Requests for approval should be directed to [email protected] or Quiddi Hub Ltd, 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom.
6.3. You are authorised solely to view and retain a copy of the pages of our Sites for your own personal, non-commercial use. You may also view and make copies of relevant documents, pages, images or other materials on our Sites for the purpose of transacting business with the Company.
6.4. You agree that you will not duplicate, publish, modify, create derivative works from, participate in the transfer of, post on the World Wide Web, or in any way distribute or exploit our Sites, or any portion of our Sites for any public or commercial use without the express written consent of the Company.
6.5. Additionally, you agree that you will not (i) remove or alter any author, trademark or other proprietary notice or legend displayed on our Sites (or printed pages produced from our Sites); and (ii) make any other modifications to any documents obtained from our Sites other than in connection with completing information required to transact business with the Company.
7.1. You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the server on which our Sites is stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack.
7.2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.
7.3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any material posted on it, or on any website linked to it.
8.1. The Company 's Privacy Policy applies to use of our Sites, and its terms are made a part of these Terms of Use by this reference.
8.2. Any personal data we process about you will be processed in accordance with our Privacy Policy and by using our Sites to transmit personal data you consent to such processing and you warrant that information provided by you is accurate. Please note that we may transfer your personal data to lenders outside of the European Economic Area, subject to us always meeting the legal requires for such transfer as set out in the Eighth Data Protection Principle of the Data Protection Act 1998.
8.3. Additionally, by using our Sites, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to our Sites may be read or intercepted by others, notwithstanding the Company's efforts to protect such transmissions.
8.4. Please contact us at [email protected] or Quiddi Hub Ltd, 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom, if you want to receive details of the relevant credit reference or fraud prevention agencies
9.1. The Company does not promise that our Sites or any content, document or feature of our Sites will be error-free or uninterrupted, or that any defects will be corrected or that your use of our Sites will provide specific results.
9.2. The material on our Sites could include technical inaccuracies or typographical errors. Our Sites and their content are delivered on an "as-is" and "as-available" basis. All information provided on our Sites is subject to change without notice. The Company cannot ensure that any files, documents or other data you download from our Sites will be free of viruses or contamination or destructive features.
9.3. The Company disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose.
9.4. The Company does not guarantee that submission of an Application Form will result in you receiving an offer of a loan.
9.5. The Company disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of our Sites. You assume total responsibility for your use of our Sites and any linked sites.
10.1. The material displayed on our Sites is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
10.1.1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
10.1.2. any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Sites or in connection with the use, inability to use, or results of the use of our Sites, any websites linked to it and any materials posted on it, including:
(i) loss of income or revenue;
(ii) loss of business;
(iii) loss of profits or contracts;
(iv) loss of anticipated savings;
(v) loss of data;
(vi) loss of goodwill;
(vii) wasted management or office time; and
(viii) whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
10.2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
11.1. By using our Sites, you agree to defend, indemnify, and hold harmless the Company from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that the Company may become obligated to pay arising or resulting from your use of our Sites, the Content, or your breach of these Terms of Use. The Company reserves the right to assume or participate, at your expense, in the investigation, settlement and defence of any such action or claim.
12.1. Our Sites may contain links to sites maintained by third parties. The Company is not responsible for the content or privacy policies of those sites, and the existence of such links should not be considered an endorsement or recommendation of those sites or of any product or service offered on those sites or of any party that is associated with those sites.
12.2. Please note that other websites and web pages linked to our Sites may be governed by separate terms and conditions, including privacy policies. Please refer to the applicable terms and conditions, including privacy policies of those websites and webpages when visiting them.
12.3. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
12.4. You must not establish a link from any website that is not owned by you.
12.5. We reserve the right to withdraw this permission without notice. Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page.
12.6. If you wish to make any use of material on our Sites other than that set out above, please address your request [email protected] or Quiddi Hub Ltd, 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom.
13.1. The services and products that we provide on our Sites are intended for those over 18 years of age only, and information contained on our Sites does not amount to an invitation to clients who are under 18 to buy any services or products. All transactions for the supply of services concluded through our Sites are governed by the Terms of Use.
14.1. Your use of our Sites and these Terms of Use are governed by the Laws of England and Wales whose courts have exclusive jurisdiction of any disputes that may arise under or in connection with the Terms of Use.
14.2. However, we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or other relevant country.
15.1. Any failure by the Company to exercise any rights or enforce any of these Terms of Use shall not constitute a waiver of such rights or terms.
15.2. If any provision of these Terms of Use or their application in a particular circumstance is held to be invalid or unenforceable to any extent, the remainder of these Terms of Use, or the application of such provision in other circumstances, shall not be affected thereby, and each provision hereof shall be valid and enforced to the fullest extent permitted by law.
15.3. These Terms of Use constitute the entire agreement between you and the Company with regard to your use of our Sites, and any and all other written or oral agreements or understandings previously existing between you and the Company with respect to use of our Sites are hereby superseded and cancelled.
16.1. If you have a complaint, please contact us at [email protected] or Quiddi Hub Ltd, 77 New Cavendish Street, London, England, W1W 6XB, United Kingdom. We will investigate your complaint. We will attempt to both resolve your complaint through investigation and to respond to you with the outcome.
16.2. We will acknowledge your complaint within five (5) working days of it being received by our complaints team. Your complaint will be handled by one of the complaints managers in the complaints team and they will issue you with an outcome of the investigation. We will attempt to both resolve your complaint through investigation and to respond to you with the outcome within four (4) weeks of receiving your complaint. If it looks as though our investigation may take longer than eight (8) weeks we will provide with an update on our progress. We will issue a final response letter within eight (8) weeks.
16.3. If you are not happy with our final response, you have the right to have your complaint dealt with by the Financial Ombudsman Service ("FOS"). To do so, you should contact FOS within 6 months of our final response to your complaint. You may write to FOS at the following address: The Financial Ombudsman Service, Exchange Service, London, E14 9SR.